This 1 day F2F or Virtually run workshop is designed to provide delegates with a number tools to gain the skills and confidence to handle difficult conversations with their staff and colleagues. The workshop aims to remove the fear factor from difficult conversations and we will show how the right approach can help turn a difficult discussion into a constructive dialogue.
What we will cover:
It could be addressing someone’s behaviour or work performance, breaking the news about redundancies, turning someone down for promotion or trying to get a long-term absentee back to work. Whatever the issue at stake, being able to approach these kinds of difficult conversations constructively is a key skill for all managers. A positive outcome can mean the difference between an employee becoming more engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim.
This workshop will include the use of case studies, video content and real live issues and will be run in a confidential and safe working environment.
Who this course is for:
Anyone who wants to learn about how to approach a difficult conversation that could be challenging and ensure that it reaches a positive and constructive conclusion.
The course will be of particular interest to managers, team leaders and business owners.
What are the learning outcomes?
★ Identify what constitutes a difficult conversation
★ Using emotional intelligence to deal with difficult
conversations and communicate with empathy
★ Using different tools and models to provide feedback
★ Using assertiveness to obtain a positive outcome
★ Establishing what win-win means for both parties
★ Using Transactional Analysis to remedy the situation