Mike started his career in the contact centre industry over 25 years ago as a Sales Advisor. He then went on to manage teams in both Sales & Customer Service within the finance, banking and travel industries. He’s an enthusiastic and passionate trainer with a wealth of experience and started his L&D journey working for Avios, a subsidiary of International Airlines Group where he was Training Manager for over 12 years. Mike has been freelance for the last 6 years and has extensive experience delivering training programmes across many sectors. Mike has also developed, designed and delivered training globally to diverse cultures including South Africa, India and the USA. He’s an engaging trainer with a natural ability to bring products and services to life, delivering creative solutions to meet and exceed the clients’ needs. He is a confident and dynamic presenter with a genuine passion for Learning & Development. Mike has trained high profile clients which include British Airways, Lloyds Bank, Associated Bank of South Africa, Tesco, Barclays Bank, Direct Line Insurance, Capita Remediation Services, plus many Utility companies in the UK.